Title: AI Receptionist for Plumbers | Keres AI URL: https://www.keresai.com/ai-receptionist-for-plumbers Updated: 2026-10-12 Description: Keres AI answers plumbing calls 24/7, books service visits, and sends burst pipes and sewage backups to your on-call plumber on the rules you set. Source: https://www.keresai.com/ai-receptionist-for-plumbers (HTML). This is a Markdown copy of the page's main content for AI agents and LLM tools. --- # The AI receptionist built for plumbing companies Remi by Keres AI is an AI answering service for plumbers that answers every call in two rings, 24/7, books the job into ServiceTitan, Google Calendar or HubSpot during the call, and sends a burst pipe or a sewage backup to your on-call plumber on the rules you set. Plumbing emergencies don’t wait for business hours, and with Remi the calls stop going to voicemail. **Keres AI gives plumbing companies Remi**, an AI receptionist picking up every call in two rings, day or night. First, Remi runs your plumbing intake: the problem, where the water is, whether the water is shut off, and owner or tenant. Finally, Remi books the job into ServiceTitan, Google Calendar or HubSpot during the call. You pay a monthly rate with included minutes, then per-minute beyond the included minutes, with no per-call fees. Keres sets everything up for you. ## Why do plumbers lose jobs to voicemail? - Water-on-the-floor calls at night that reach voicemail - Plumbers under a sink who can’t answer the next call - Callers who hire whichever plumber picks up first - Weekends and holidays with nobody on the phones A plumbing emergency is a call that cannot wait for a callback. A caller with water coming through the ceiling does not leave a message. The caller keeps dialing down the search results until someone answers, and the plumber who picks up gets the job and, often, the customer for years. Many plumbing calls also come when nobody is at a desk: evenings, weekends, holidays and the first freezing night of the winter. For example, a plumber under a sink at 5 p.m. cannot answer, and the office line rolls to voicemail. Remi by Keres AI answers in two rings and texts back anyone who hangs up within 60 seconds. ## What a plumbing call to Remi sounds like **Example call, not a customer.** Written to show the flow; names and addresses are made up. 1. Remi Thanks for calling \[your company\], this is Remi. What’s going on? 2. Caller There’s water pouring out from under my kitchen sink. 3. Remi Let’s deal with that first. Has the water to the house been shut off? 4. Caller My husband just turned it off at the meter. 5. Remi Good. Is any water near outlets or the electrical panel? 6. Caller No, it’s the cabinet and the kitchen floor. 7. Remi Okay. Do you own the home, and what’s the address? 8. Caller We own it. 220 Bay Road. 9. Remi I can have a plumber there between 6 and 8 tonight. Shall I book that? You’ll get a text confirming it. 10. Caller Yes, please. Here the owner treats a leak that is already shut off as same-day work rather than a middle-of-the-night callout. If the caller could not stop the water, the rule would send the call straight to the on-call plumber. [Hear a recorded example call →](https://www.keresai.com/hear-it) ## Which plumbing calls count as emergencies? A plumbing emergency is a call your rules flag as urgent, set with Keres during setup. A typical plumbing setup flags: - **Water that cannot be stopped**: a burst pipe where the caller cannot find or close the shutoff. If water is near outlets or the panel, Remi tells the caller to keep clear of it. - **Sewage backing up into the home**, or every drain in the house backing up at once. - **No water at all to the property.** - **A gas smell near a water heater or gas line.** Remi tells the caller to leave the building and call the gas utility or 911, then alerts your on-call plumber. - For example, **no hot water** is urgent for some shops in winter and next-day work for others. You choose. - **Routine work** (a dripping tap, a running toilet, a fixture install, a water-heater quote) books into a normal window. Calls matching a rule are warm-transferred to the on-call plumber. If nobody answers, Remi sends a “call me now” alert with the address, the problem and the shutoff status. ## What does Remi ask a plumbing caller? Your script sets the questions. A typical plumbing script asks for: - **Name, callback number and address**: where the truck is going - **The problem**: leak, clog, no hot water, sewer smell, install - **Where in the building**: kitchen, bathroom, basement, slab, outside - **Is the water shut off?**: decides emergency or same-day - **Owner, tenant or property manager**: who approves the work - **Water-heater type and age**: tank or tankless, gas or electric - **Access and preferred window**: parking, pets, who will be home ## What jobs can Remi book for a plumber? ### Leak, clog and drain-cleaning visits ### Water-heater repair and replacement estimates ### Fixture installs and remodel walkthroughs ### Urgent calls sent to the on-call plumber ## Does it book into ServiceTitan, Jobber or Housecall Pro? ServiceTitan is a live Keres AI integration: Remi writes the customer and job into ServiceTitan while the caller is still on the line. Shops that run on a calendar book straight into Google Calendar, with the caller logged in HubSpot. Zapier passes each lead to other tools. As of October 2026, Jobber, Housecall Pro, FieldEdge and Service Fusion are rolling out and are not live yet. For example, a plumbing shop on Jobber should ask Keres AI on the first call what would fit in the meantime, such as Google Calendar plus Zapier. Every booking also sends the caller a confirmation text the caller can reply to. Keres AI sets up the connection during onboarding, and you test a booking yourself before Remi answers a customer. - Live: [ServiceTitan](https://www.keresai.com/integrations/servicetitan), [Google Calendar](https://www.keresai.com/integrations/google-calendar), [HubSpot](https://www.keresai.com/integrations/hubspot) and [Zapier](https://www.keresai.com/integrations/zapier) - Rolling out, not live yet: Jobber, Housecall Pro, FieldEdge and Service Fusion ## What does a missed plumbing call cost? Keres AI has not published a plumbing benchmark, so this page gives no plumbing statistic. The arithmetic is simple. First, count missed calls a month. Next, multiply by the share of callers who would have booked. Finally, multiply by your average ticket. For example, using round numbers rather than plumbing data, 20 missed calls a month, half of which would have booked at $300 each, come to $3,000 a month. Emergency calls weigh more than the average. A caller with water on the floor rarely waits for a callback, and a good emergency visit is often how a household picks its plumber for the next water heater. For comparison, the U.S. Bureau of Labor Statistics puts the national median receptionist wage at $38,010 a year ([BLS, May 2025](https://www.bls.gov/oes/current/oes434171.htm)), for about 40 hours of coverage a week. [Open the missed-call calculator →](https://www.keresai.com/tools/missed-call-calculator) ## What should plumbers check before choosing an AI answering service? A short list to take into any demo: - Does it ask about the shutoff, and about water near electrics, before it books? - Can it separate owners from tenants and take the landlord’s details? - Does it offer real windows from your calendar, or promise a callback? - What happens when two burst-pipe calls arrive on the coldest night of the year? - Does it text back a caller who hangs up before it answers? - Can your emergency rules change with the season, such as no hot water in January? Keres AI’s own answers are on [Remi’s page](https://www.keresai.com/agents/inbound) and [pricing](https://www.keresai.com/pricing). ## Guides for plumbers operators - [Customer Intake Automation for Field Service](https://www.keresai.com/guides/customer-intake-automation.html) — How to automate customer intake calls and forms so no lead slips through the cracks. - [Integrating AI Into Your Current Stack](https://www.keresai.com/guides/integrating-ai-into-your-stack.html) — How to connect AI agents to the CRM, calendar, and phone systems you already run on. - [Measuring the ROI of Business Automation](https://www.keresai.com/guides/measuring-automation-roi.html) — A simple framework for measuring the real cost and time savings of automation. Answering is one part of winning the job: [Found](https://www.keresai.com/services/found) gets you found on Google and [Theo](https://www.keresai.com/agents/follow-up) follows up on open estimates. More trades: [HVAC](https://www.keresai.com/ai-receptionist-for-hvac) · [Roofing](https://www.keresai.com/ai-receptionist-for-roofing) · [Towing](https://www.keresai.com/ai-receptionist-for-towing) · [Septic](https://www.keresai.com/ai-receptionist-for-septic) · [all home services](https://www.keresai.com/industries/home-services). ## AI receptionist for plumbers: questions ### Can an AI receptionist book plumbing jobs, or only take messages? Remi books. It offers real windows from your calendar or ServiceTitan while the caller is on the line, writes the job in, and texts the caller a confirmation they can reply to. ### What happens when a burst-pipe call comes in at 2 a.m.? Whatever your rules say. A typical setup asks whether the water is shut off; if it is not, Remi warm-transfers to the on-call plumber, and if nobody answers, sends a “call me now” alert with the address and details. ### Can it tell a homeowner from a tenant? Yes. Remi asks whether the caller owns the property and, for tenants, takes the landlord or property manager’s contact, so nobody rolls a truck to work that has not been approved. ### Does it work with Jobber or Housecall Pro? Not yet. Both are rolling out and are not live. ServiceTitan, Google Calendar, HubSpot and Zapier are live today; ask Keres what would fit your setup in the meantime. ### Will Remi quote a price for a water heater? Only prices you put in the script, such as a service-call fee. Water-heater replacements depend on the unit and the install, so Remi books an estimate. ### What if a caller hangs up before Remi picks up? Remi texts the number back within 60 seconds with a real question and carries on by text until it can book the job or hand it to you. ### Is an AI receptionist cheaper than an answering service for plumbers? It depends on your call volume, which is why Keres quotes Remi to it: a monthly rate with included minutes, then per-minute, with no per-call fees. See [what AI receptionists cost](https://www.keresai.com/ai-receptionist-cost) for published prices. Last updated October 12, 2026 · [Reviewed by the Keres AI team](https://www.keresai.com/editorial-policy)