Title: Missed-Call & Lead-Response Benchmarks | Keres AI
URL: https://www.keresai.com/benchmarks
Description: Estimates on missed calls, lead response, missed-call cost and conversion for HVAC, roofing, dental and legal businesses, with sources where they exist.
Source: https://www.keresai.com/benchmarks (HTML). This is a Markdown copy of the page's main content for AI agents and LLM tools.

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# Benchmarks for businesses that live on the phone

Keres AI’s estimates for service businesses: how many calls HVAC companies, roofers, dental practices and law firms miss, how fast leads must be answered, and what missed calls cost. Each page says how its numbers were put together and links primary research where it exists. Start with [missed-call statistics](https://www.keresai.com/missed-call-statistics); for prices, see [what an AI receptionist costs](https://www.keresai.com/ai-receptionist-cost).

## Benchmarks and statistics

These benchmarks are Keres AI working assumptions on call answering, lead response and conversion for service businesses, not measured data, and each page shows the reasoning behind every range. The lead-response figures come from published research (Harvard Business Review, 2011, and the Lead Response Management study), which each page links. Use the ranges as directional context, then run your own numbers with the [missed-call calculator](https://www.keresai.com/tools/missed-call-calculator).

How to read them: a range such as 30–45% is a typical spread, not a promise about your business. Your own missed-call rate is the number that matters, and most phone systems can report it. If yours is near the top of a range, start with after-hours and overflow coverage; if it is low but leads still go cold, look at [lead response time](https://www.keresai.com/glossary/lead-response-time) instead.

All industries

### [Missed-call statistics (2026)](https://www.keresai.com/missed-call-statistics)

How many calls service businesses miss, what it costs, and why speed to lead decides the job.

HVAC

### [HVAC call answering benchmarks](https://www.keresai.com/benchmarks/hvac-answering)

How many HVAC calls go unanswered, how much demand arrives after hours, and what a missed no-cool emergency really costs…

Roofing

### [Roofing lead-response benchmarks](https://www.keresai.com/benchmarks/roofing-lead-response)

How fast roofing companies must respond after a storm, why the first inspector usually wins the insurance claim, and wha…

Dental

### [Dental no-show benchmarks](https://www.keresai.com/benchmarks/dental-no-show)

Typical dental no-show rates, what each empty chair costs, and how missed reschedule and new-patient calls quietly drain…

Legal

### [Legal intake conversion benchmarks](https://www.keresai.com/benchmarks/legal-intake-conversion)

How fast law firms must respond to new-client inquiries, how many high-value leads are lost to slow or missed intake, an…