Title: Emergency Answering & Dispatch Workflow | Keres AI
URL: https://www.keresai.com/use-cases/emergency-dispatch
Updated: 2026-10-12
Description: Keres recognizes emergency calls, captures location and severity, books the visit and texts your on-call tech: a 24/7 emergency dispatch workflow.
Source: https://www.keresai.com/use-cases/emergency-dispatch (HTML). This is a Markdown copy of the page's main content for AI agents and LLM tools.

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# Answer and dispatch every emergency

An emergency dispatch workflow turns an urgent inbound call into a dispatched job in seconds. Keres AI answers in two rings 24/7, recognizes a no-heat, no-cool, flood, or storm emergency, captures the address and severity, books the visit, and texts your on-call tech or driver immediately — so the most valuable calls never wait on hold.

## What goes wrong without emergency answering and dispatch?

Emergencies are your highest-intent, highest-value calls, and they almost never arrive during business hours. A missed or delayed emergency call is both lost revenue and a customer in distress who calls the next company — and a voicemail box cannot triage or dispatch.

## How does Keres AI handle emergency answering and dispatch?

### Answers every call in two rings, 24/7, and identifies emergencies by the questions you define

### Captures the address, situation, and severity, then books the visit on your calendar

### Texts the on-call tech or driver instantly with the full details for dispatch

### Escalates and follows your routing rules until the job is acknowledged

## What changes for you?

- Emergencies reach your team in seconds, not the next morning
- Every urgent, high-value call captured and dispatched
- Customers reassured immediately instead of hitting voicemail

### [Storm-response dispatch](https://www.keresai.com/use-cases/storm-response-dispatch)

A storm-response workflow captures the flood of calls a hailstorm or hurricane triggers in a few hours. Remi, Keres AI’s…

[← All use cases](https://www.keresai.com/use-cases)

## Emergency answering & dispatch — FAQ

### How does the AI know a call is an emergency?

Keres asks the triage questions you configure — no heat, no cool, flooding, gas smell, storm damage — and flags the call as urgent the moment those criteria are met.

### How does dispatch reach my on-call team?

Keres texts your on-call tech or driver instantly with the address, situation, and contact details, and follows your escalation rules until the job is acknowledged. See [dispatch automation](https://www.keresai.com/glossary/dispatch-automation).

Last updated October 12, 2026 · [Reviewed by the Keres AI team](https://www.keresai.com/editorial-policy)