Inbound Worker

Remi, the AI receptionist from Keres AI, answers every call in two rings and books the job.

Remi by Keres AI is an AI receptionist that answers every call in two rings, 24/7, asks your intake questions, books the appointment into Google Calendar, HubSpot or ServiceTitan while the caller is still on the line, and texts back any call it could not take within 60 seconds. Pricing is a monthly rate with included minutes, then per minute, with no per-call fees. Keres sets it up for you.

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  • StageCapture, qualify and book
Example call — Remi Tue 8:12 PM · 0:48
(555) 014-2207 Inbound · after hours
  1. 0:00 Remi

    Thanks for calling — this line is answered around the clock. How can I help?

  2. 0:04 Caller

    Oh — I figured I'd get voicemail at this hour.

  3. 0:11 Remi

    You won't. What's going on?

  4. 0:16 Caller

    I need someone out tomorrow if that is possible.

  5. 0:22 Remi

    It is. I have tomorrow morning, 8 to 10, or the afternoon, 1 to 3. Which suits you?

  6. 0:30 Caller

    Morning.

  7. 0:34 Remi

    Booked. I've texted you the confirmation, and the owner already has the details.

Answered in
2 rings
Booked
Wed 8–10 AM
Owner notified
SMS, 8:13 PM
Example call, not a customer recording. More examples on Hear it.

Step by step

How does Remi handle a call, step by step?

Remi by Keres AI is an AI receptionist with the same six steps on every call, for example on a Tuesday afternoon or a Sunday at 2 a.m. First comes the ring, then the greeting, intake, booking, confirmation and, finally, the owner notice.

See it on your own numbers
  1. 01

    Ring

    Remi picks up inside two rings, with no hold music and no phone tree.

  2. 02

    Greet

    Your greeting, your business name, your tone. Any caller who asks is told the voice is an assistant.

  3. 03

    Qualify

    Your intake script runs (matter type, job type, procedure, listing) in the words your vertical actually uses.

  4. 04

    Book

    Real availability offered from your calendar, and the appointment written in while the caller is still on the line.

  5. 05

    Confirm

    A confirmation text the caller can reply to, with reschedule and cancel handled in the same thread.

  6. 06

    Notify

    After every call, Remi writes an intake summary into HubSpot, ServiceTitan or Google Calendar. Calls your rules mark urgent go to your on-call person immediately. Everything else appears in the Owner Daily Brief, a single text sent every morning.

What questions does Remi ask callers?

An intake script is the set of questions a business asks every new caller, and Remi runs the script your business already uses rather than a generic call-centre form. First, the owner approves every question before Remi answers a real customer. For example, a law firm gets matter type, opposing party and conflict details; a plumbing company gets job type, service address and urgency. A dental practice gets procedure, insurance and whether the patient is on file, and a real-estate team gets listing, pre-approval and timeline. After the call, Remi writes the answers into the connected tool (HubSpot, ServiceTitan or Google Calendar) set up by Keres AI.

  • Law firms: matter type, conflict details, urgency, whether a deadline is already running.
  • Home services: job type, equipment, service address, access notes, emergency grading.
  • Dental and med spa: procedure, existing patient or new, insurance accepted, recall status.
  • Real estate: which listing, buyer or seller, pre-approval, price range and timeline.

Which calendars and CRMs does Remi book into?

Remi books into Google Calendar, HubSpot and ServiceTitan during the call. Remi reads real availability and writes the appointment while the caller is on the line, so nobody is told to wait for a call back. For example, an HVAC company on ServiceTitan sees the booked job before the caller hangs up. A law firm on HubSpot sees the consultation next to the contact record. Additionally, Zapier passes each lead to other apps. As of October 2026, Jobber, Housecall Pro, Twilio, RingCentral, Outlook, Make, FieldEdge, Service Fusion, Acuity Scheduling and Slack are rolling out and are not live yet.

  • Connected today: ServiceTitan, HubSpot, Google Calendar and Zapier.
  • Rolling out, not live yet: Jobber, Housecall Pro, Twilio, RingCentral, Outlook, Make, FieldEdge, Service Fusion, Acuity Scheduling and Slack.
  • Anything else: Zapier passes the lead to the app you use.
  • Reschedules and cancellations handled by text, not phone tag.

What happens to a call Remi can’t take?

A missed call is any call Remi could not complete, for example because of a bad line, a caller who hangs up or a number that rings during a carrier outage. First, Remi texts back every missed caller within 60 seconds. The text asks a real question, such as what the caller needs and when, rather than sending an autoresponder. Remi then carries the conversation on by SMS with the same intake script used on the phone. If the caller wants an appointment, Remi books the slot into Google Calendar, HubSpot or ServiceTitan by text. If the caller needs a person, Remi hands off under the same rules the owner sets for calls. Finally, the exchange appears in the next morning text, so the owner sees every missed caller and the outcome. Keres AI quotes Remi as one monthly rate with included minutes and no per-call fees.

Does Remi answer web chat and texts?

Yes. Remi by Keres AI is the same receptionist on the phone, on website chat and on your business text line. Plenty of people will not phone a business, especially after hours. Remi answers the chat widget on your website and your business text line with the same intake script. Additionally, Remi picks up website form enquiries in minutes. For example, a homeowner who fills in the website form late at night gets a reply in minutes instead of waiting for the morning. Every chat, text and form enquiry shows up in the same morning text as the calls. As of October 2026, answering marketplace inboxes (Yelp, Thumbtack, Avvo, Zillow) directly is rolling out and is not live yet.

  • Web chat on your site, with the same intake script as the phone.
  • Business SMS answered and continued in thread.
  • Website forms today; Yelp, Thumbtack, Avvo and Zillow inboxes rolling out.

What happens when a caller needs a person?

A warm transfer is a live handoff of the call to a person instead of a voicemail box. When a caller needs a person, Remi warm-transfers the call to your on-call number under rules you set. For example, the rules can cover emergencies, named clients or anyone who asks for a human. If nobody picks up, Remi sends a "call me now" alert carrying everything already collected. The caller never repeats anything, and the escalation does not become a lost lead. Remi by Keres AI is built to hand off rather than guess: when Remi does not know an answer, Remi says so and offers to get someone. Finally, calls that match no urgent rule are summarised in the morning text.

  • Warm transfer on your rules: emergencies, named clients, anyone who asks for a human.
  • "Call me now" alert with the full intake attached when the transfer is not answered.
  • Remi says it does not know rather than guessing.

See it

The operator console

The operator console is the dashboard every Keres AI account gets: each call Remi answered, the intake it collected, the appointment it booked and any call it escalated, in one place. The recording walks through it on a demo account with example data, not a real customer. The video loads only when you press play.

A walkthrough of the console every account gets. Recording uses a demo account and example data.

Owner Daily Brief

You don’t log into a dashboard. You get a text.

Whatever Remi did overnight shows up in one message each morning, alongside which source produced the bookings and the single thing that needs a person.

Keres Owner Daily Brief · Example
  1. Today 6:00 AM

    Yesterday

    • 23 calls answered
    • 9 leads qualified
    • 6 appointments booked
    • 2 no-shows prevented
    • 1 review posted
  2. 6:00 AM

    Best source: Google Business Profile — 4 of 6 bookings.

  3. 6:01 AM

    1 caller asked for you by name Call back: the 4:50 PM caller wants you, not Remi.

Example brief. Your numbers are your own.

By industry

How does Remi work in your industry?

Remi’s script, questions and integrations change by vertical. Keres AI builds for four groups of local businesses: home services, law firms, dental practices and med spas, and real estate agents.

Pricing

Remi, quoted to your volume.

Remi is billed as one monthly rate with included minutes, then per minute, with no per-call fees. Add Theo, June or Sol whenever you want; each is quoted on its own. Quoted to your volume, month-to-month, set up for you.

Also on the team: Theo, June, Sol. See how the six workers fit together, or what changes the quote.

Get a quote See pricing

Questions

Remi FAQ

Does it sound like a robot?

It sounds like a competent front desk. It answers in two rings, uses your vocabulary, and says "let me get someone for you" instead of guessing. Ask for a live test call when we talk and judge it yourself — that is the fastest demo there is. Under the hood it is conversational AI, not a menu.

How much does Remi cost?

Remi is quoted to your call volume, locations and integrations. It is a monthly rate with included minutes, then per minute; there is no per-call charge. Found starts separately at $249/month. Published prices for other AI receptionists and answering services are compared on /ai-receptionist-cost.

How long does setup take?

It depends on your call flows and integrations. Thirty minutes on how you answer today, then Keres writes your intake script and connects your number, calendar and CRM. We agree the timing on that first call, and you call Remi yourself until it answers the way you would.

What if a caller needs a human?

Remi warm-transfers under rules you set, and falls back to a "call me now" alert with the intake attached if the transfer is not picked up. Junk calls are screened the same way; see spam-call screening.

What about a storm week or a Monday morning rush?

Your quote sizes Remi’s included minutes to your busy season, so plan it around your heaviest week, not an average one. Billing is a monthly rate with included minutes, then per minute, with no per-call fees. Ask on your first call how Remi handles your peak volume.

Is there a contract?

No long-term contract. Remi is month-to-month: cancel with 30 days’ written notice, and your number stays yours.

Is Remi HIPAA compliant?

No. Keres AI is not HIPAA certified or SOC 2 audited and does not sign BAAs today. Tell us your requirements before you sign up.

Last updated · Reviewed by the Keres AI team

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