Workers
One pipeline. Seven stages. Every one of them covered.
Start at the stage that’s leaking. Add the rest when you’re ready. Nothing here is open-ended agency work — every worker below is fixed in scope, flat in price, and attached to the stage of your pipeline it exists to plug.
Stage 01
Be found
Someone three streets away searched for exactly what you do, and your name was not in the results.
Found puts a conversion website, a managed Google Business Profile, real reviews and AI-search visibility underneath everything else.
Everything in Found-
Conversion Website
Included in FoundFive to eight pages on a template built for your vertical, with click-to-call, a booking widget wired to Remi, chat and SMS embedded, schema markup and a live reviews feed. Flat monthly, no build fee at the base tier.
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Website Care Plan
Included in FoundUpdates, backups, security, uptime and speed monitoring, small content edits, and one monthly report you can actually read.
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Google Business Profile Management
Included in FoundOne-time optimization — categories, services, photos, Q&A, verification — then weekly posts, photo updates, review responses, spam-listing removal and monthly insights.
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Review Generation & Reputation
Included in FoundA review request after every completed job or matter, owner responses drafted for your approval, unhappy customers routed to you privately before they post, and a monthly rating report.
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Local Listings & Citations
Included in FoundOne consistent name, address and phone across Apple, Bing, Yelp, Nextdoor and Angi — plus Avvo and FindLaw for firms, Healthgrades for practices.
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AI Search Visibility
Found add-onStructured data, FAQ and service pages written to be quoted by ChatGPT, Google AI Overviews and Perplexity, entity consistency across your profile and listings, and a monthly report on whether you are actually cited for your service near your city.
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Local Services Ads Setup & Response
Found add-onVerification, listing, and answering in two rings. Google ranks Local Services Ads on how fast you answer and how you are reviewed — Remi answers in two rings.
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Call Tracking & Attribution
Included in FoundA tracking number per channel — Google Business Profile, Local Services Ads, your site, your ads — so the Daily Brief can tell you which source produced which booked appointment.
Stage 02
Capture
The phone rang out at 7pm and they dialled the next name on the list without leaving a voicemail.
Remi answers in two rings, 24/7, and texts back within 60 seconds anything it could not take.
What Remi does-
24/7 Answering
Included in AnswerRemi picks up in two rings — after hours, weekends, holidays, and as overflow when your team is already on the line. No hold music, no voicemail.
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Missed-Call Text-Back
Included in AnswerAny call that still gets away is texted back inside 60 seconds with a real question, not an autoresponder, and the conversation continues by SMS.
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Web Chat & SMS
Included in ConvertThe same agent answers the chat widget on your site and your business text line, so a visitor who will not phone still gets booked.
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Lead-Source Responder
Included in ConvertGoogle Business Profile messages, website forms, Yelp, Thumbtack, Avvo and Zillow enquiries all get answered in minutes instead of whenever someone checks the inbox.
Stage 03
Qualify
You took a message. A message is not a qualified lead, and by tomorrow nobody remembers what they wanted.
Remi runs your intake script on the call — matter type, job type, urgency, insurance — and writes it down.
How intake works-
Vertical Intake & Qualification
Included in AnswerRemi runs your script, not a generic one: matter type and conflict details for firms, job type and urgency for trades, procedure and insurance for practices, budget and timeline for real estate.
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Human Escalation
Included in AnswerYou set the rules for what needs a person. Remi warm-transfers to your on-call number, and if nobody picks up you get a "call me now" alert with everything it already collected.
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Owner Daily Brief
Included in AnswerOne text each morning: calls answered, leads qualified, appointments booked, no-shows prevented, reviews posted, and which source produced the bookings.
Stage 04
Book
"Someone will call you back" is where most leads die, and the caller knows it when they hear it.
Remi books into your calendar and CRM while the caller is still on the line, then confirms by text.
How booking works-
Calendar & CRM Booking
Included in AnswerRemi offers real availability and writes the appointment into Google Calendar, HubSpot, ServiceTitan or your practice system while the caller is still on the line.
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Booking Confirmation
Included in AnswerThe caller gets a confirmation text they can reply to, with reschedule and cancel handled in the same thread rather than by phone tag.
Stage 05
Show
The slot was booked and nobody turned up. You had already paid for that hour either way.
Theo confirms, reminds, handles the reschedule, and backfills the slot from your waitlist.
What Theo does-
Confirmations & Reminders
Included in ConvertTheo confirms by text and voice on your schedule, handles the reschedule in thread, and escalates the ones that go quiet.
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Waitlist Backfill
Included in ConvertWhen a slot cancels, Theo works your waitlist immediately so the hour gets sold rather than lost.
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Pre-Appointment Intake
Included in ConvertDocuments, photos, insurance details and forms collected before they arrive, so nobody sits in your waiting room filling out paperwork.
Stage 06
Convert
You sent the estimate. Nobody chased it. It closed with whoever called them back on Thursday.
Theo follows up on day 1, day 3 and day 7 until you have a yes or a no.
How follow-up runs-
Estimate & Quote Follow-Up
Included in GrowTheo follows up on day 1, day 3 and day 7 until you have a yes or a no — the three touches almost nobody in a small firm has time to make.
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Post-Consult Follow-Up
Included in GrowThirty days of structured follow-up for the leads who showed up and did not sign, so the ones who were only slow do not get counted as lost.
Stage 07
Come back
Hundreds of people already chose you once, and nobody has spoken to them since.
June reactivates the list, revives closed-lost, and asks for the review after every job.
What June does-
Database Reactivation
Included in GrowCampaigns against past customers and the cold leads already in your CRM — tune-up season, dental recall, "still need that looked at?" — run as conversations, not blasts.
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Win-Back & Closed-Lost Revival
Included in GrowEveryone who said no in the last six to twelve months gets asked again properly, at a point when their answer may well have changed.
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Review & Referral Requests
Included in ConvertA review ask after every completed job or matter, unhappy customers intercepted and routed to you privately, and referral asks to the customers who rated you highest.
Beyond the seven
Net-new pipeline
When referrals slow down there is no second source of demand, and a quiet month becomes a quiet quarter.
Sol creates demand rather than plugging a leak, which is why we sell it last. Most local firms get more out of June working the list they already have.
What Sol does-
Cold Outbound Email
Included in CustomPersonalized sequences to a list you approve, replies handled in thread, and meetings booked onto your calendar.
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Deliverability Setup
Included in CustomSPF, DKIM, DMARC, domain warm-up and list hygiene done before a single send. Sending is the easy half; landing in the inbox is the half that gets skipped.
Across every stage
The Owner Daily Brief.
Whichever stages you buy, you get one text each morning telling you what happened and the single thing that needs a person. You do not log into a dashboard.
- Today 6:00 AM
Yesterday
- 23 calls answered
- 9 leads qualified
- 6 appointments booked
- 2 no-shows prevented
- 1 review posted
- 6:00 AM
Best source: Google Business Profile — 4 of 6 bookings.
- 6:01 AM
1 caller asked for you by name Call back: the 4:50 PM caller wants you, not Remi.
Custom builds
When the columns don’t fit.
Multi-location routing, multilingual intake on one number, a specialized practice flow, an internal dispatch or collections agent. We build these on the same platform the four agents run on, quote them in writing before anything starts, and they land on the Custom plan.
Scope a custom buildMulti-location call routing and per-branch intake
Multilingual intake on the same number
Specialized practice flows and internal dispatch agents
Collections and invoice-reminder agents
Integration and data-migration work
Managed reactivation campaigns run for you
What we refer out
Things we don’t sell you.
We are not an agency, and the list below is where agencies make their margin. When you need one of these we will introduce you to someone who does it properly, and we do not take a cut for the introduction.
- Google Ads and PPC management
- Video and photography
- Bespoke branding
- Generic social media management
- Generic SEO retainers
Want the visibility layer without an agency retainer? Found starts at $249/month.