Home services
You’re on a roof. The phone’s ringing. Remi answers, books the job, and texts back the ones it can’t.
Remi, your Inbound Agent, picks up in two rings while your crew is on a job — grades the emergency, takes the service address, gives a dispatch window and writes the job into your field-service software. Anything it cannot take gets a text back inside 60 seconds.
- Answers in2 rings
- Live in5 days
- Visibility from$249/mo
- 0:00 Remi
Thanks for calling — I can get a tech out to you today. What is happening?
- 0:05 Caller
No heat since last night. House is down to 54 and we have a newborn.
- 0:12 Remi
That is an emergency job and I am flagging it now. What is the service address?
- 0:19 Caller
412 Miller Road.
- 0:24 Remi
Got it. Is this the same furnace we wrote an estimate for in the spring?
- 0:30 Caller
Same one.
- 0:34 Remi
Dispatching the on-call tech with an arrival window of 8 to 10 this morning. Confirmation text is on its way.
- Job created
- Emergency — no heat
- Dispatch window
- Fri 8–10 AM
- Written to
- ServiceTitan
The problem
Why the phone beats the schedule
Home-services demand arrives exactly when nobody can answer it: during a heat wave, after a storm, at 6 a.m. with no heat. A large share of calls come in outside office hours, and when the house is at 90°F the caller does not wait on hold — they call the next company on the list.
The full data, with sources: HVAC answering benchmarks.
On the call
What Remi does, in order.
Remi, your Inbound Agent, runs the script you would run if you had time to answer every call yourself — in your vocabulary, in this order, every time.
Everything Remi does- 01
Emergency grading
No heat with a newborn in the house is not the same call as a seasonal tune-up. Remi grades it on your rules and flags the ones that need a truck today.
- 02
Job qualification
Job type, equipment, service address, access notes, and whether this is the property you already quoted an estimate on.
- 03
Dispatch window
Remi offers the windows you actually have open and commits to one on the call, instead of promising that someone will ring back.
- 04
Written to your software
The job lands in ServiceTitan, Jobber or Housecall Pro with the notes attached, so the tech is not calling the office for the address.
- 05
Missed-call text-back
Any call that still gets away gets a text inside 60 seconds asking what they need — and the conversation carries on by SMS.
Trades
Trained on what you actually ask.
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HVAC
No-heat and no-cool triage, maintenance-plan renewals, and the seasonal surge that no front desk can absorb.
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Plumbing
Burst-pipe and backup emergencies graded on the call, with the water-shutoff question asked before anyone is dispatched.
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Roofing
Post-storm call surges, insurance-claim intake, and inspection appointments booked while the neighbours are still on hold elsewhere.
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Septic, towing & electrical
Location, access and urgency captured first, because the dispatch decision is the whole job.
After the call
Answering is stage one of three.
Getting the appointment on the calendar is not the same as getting it kept, and the list of people who already chose you is the cheapest pipeline you own.
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- Confirms the window, texts when the tech is on the way, and chases every estimate on day 1, day 3 and day 7 until you have a yes or a no.
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- Runs the tune-up season campaign against your customer list, revives the estimates that went cold, and asks for a review after every completed job.
Owner Daily Brief
You don’t log into a dashboard. You get a text.
One message each morning with what happened overnight, which source produced the bookings, and the single thing that needs a person.
- Today 6:00 AM
Yesterday on the phones
- 31 calls answered
- 12 jobs qualified
- 8 jobs dispatched
- 3 estimates followed up
- 2 reviews posted
- 6:00 AM
Best source: Google Business Profile — 5 of 8 jobs.
- 6:01 AM
1 job has no tech assigned Assign: the 8–10 AM no-heat call on Miller Road needs a truck.
What it’s costing you
Put your own numbers in.
Preset to typical home services figures. Change any of them — the arithmetic is shown in full underneath. Open the full calculator.
Before the phone can ring
Found, from $249 a month.
Google ranks Local Services Ads on how fast you answer and how you are reviewed — which is exactly what Remi fixes. Found covers the site, the Google Business Profile, review generation, listings and LSA setup from $249 a month.
Remi on the Answer plan starts at /month, quoted to your volume. See every plan and what changes the quote.
Go deeper
More for home services.
Questions
Home services FAQ
Can it dispatch to the right tech?
It creates and grades the job, offers a real dispatch window and writes it to ServiceTitan, Jobber or Housecall Pro. Assignment stays with your dispatcher — the Daily Brief flags any job that still has no truck on it.
What about the seasonal surge?
Remi answers unlimited simultaneous calls at no surcharge, which is the entire point during a cold snap. Your bill does not move because a heat wave did.
What does it cost?
Found starts at $249/month. Remi on the Answer plan is quoted to your call volume, locations and integrations. Month-to-month.
How long does setup take?
Five business days: twenty minutes on how calls run today, then your script, your number, your calendar and your field-service software, and you test it yourself before it answers a customer.
What if the caller needs a person?
You set the rules — a gas smell, a flood, a commercial account — and Remi warm-transfers to your on-call number, with a "call me now" alert as the fallback.
Is there a contract?
No. Month-to-month, cancel any month, and your number stays yours.