What is Dispatch Automation?
Dispatch automation uses software to capture inbound service requests, assess urgency, assign the job to the right crew member, and communicate dispatch details — reducing or eliminating the need for a human dispatcher to manually handle every call. For field-service businesses like HVAC, plumbing, roofing, and towing, automated dispatch means faster response times, fewer missed jobs, and 24/7 coverage even when the office is closed.
How AI dispatch works for field-service businesses
When a customer calls with a service request, the AI receptionist answers in two rings, captures the job details (address, issue type, urgency), and assesses whether it's a routine job or an emergency. Routine calls get booked on the calendar in the appropriate scheduling window. Emergency calls — a no-heat in January, a burst pipe, a stranded motorist at midnight — get immediate dispatch alerts texted to the on-call technician, with all job details. No dispatcher required for the intake.
Dispatch automation integrations
Keres connects to the field-service platforms your dispatch team already uses: ServiceTitan, Jobber, and Housecall Pro. New jobs sync automatically — the dispatcher sees every call-driven booking in the same system they already manage, without manual data entry.
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Dispatch Automation — FAQ
Does Keres automate dispatch for HVAC companies?
Yes. Keres answers HVAC calls 24/7, qualifies service requests and emergencies, books jobs in ServiceTitan or Jobber, and texts your on-call tech for urgent dispatch immediately.
What field-service software does Keres dispatch into?
ServiceTitan, Jobber, Housecall Pro, FieldEdge, and Service Fusion — plus generic webhooks for any other system.
See Dispatch Automation working live
Book a free 30-minute demo and watch Keres answer a call, qualify the lead, and book an appointment in under sixty seconds.
See AI dispatch for HVAC