What is Dispatch Automation?
Dispatch automation uses software to capture inbound service requests, assess urgency, assign the job to the right crew member, and communicate dispatch details — reducing or eliminating the need for a human dispatcher to manually handle every call. For field-service businesses like HVAC, plumbing, roofing, and towing, automated dispatch means faster response times, fewer missed jobs, and 24/7 coverage even when the office is closed. How Keres AI handles it: Remi books routine jobs into ServiceTitan or your calendar and texts emergencies to your on-call tech.
How does AI dispatch work for field-service businesses?
When a customer calls with a service request, the AI receptionist answers in two rings, captures the job details (address, issue type, urgency), and assesses whether it's a routine job or an emergency. Routine calls get booked on the calendar in the appropriate scheduling window. Emergency calls — a no-heat in January, a burst pipe, a stranded motorist at midnight — get immediate dispatch alerts texted to the on-call technician, with all job details. No dispatcher required for the intake.
Dispatch automation integrations
Keres writes new jobs to ServiceTitan today; Jobber and Housecall Pro are rolling out. New jobs sync automatically — the dispatcher sees every call-driven booking in the same system they already manage, without manual data entry.
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Questions
Dispatch Automation — FAQ
Does Keres automate dispatch for HVAC companies?
Yes. Keres answers HVAC calls 24/7, qualifies service requests and emergencies, books jobs in ServiceTitan or your calendar, and texts your on-call tech for urgent dispatch immediately.
What field-service software does Keres dispatch into?
ServiceTitan today. Jobber, Housecall Pro and others are rolling out; Zapier covers many other systems in the meantime.
See Dispatch Automation working live
Book a free 30-minute call and hear Remi, Keres AI’s AI receptionist, answer, qualify and book a call.
See AI dispatch for HVACLast updated · Reviewed by the Keres AI team