Hear it
Hear how Remi handles a call.
Remi is Keres AI’s AI receptionist: it answers in two rings, 24/7, asks your intake questions and books the appointment. Ask for a live test call when we talk; it is the same Remi that would answer your firm’s phone. The transcripts below show how a call goes in four different verticals. They are examples written for this page, and any example calls we publish are recorded with test callers playing customers.
Law firms
Law firms intake
A prospective client calling a law firm is anxious and ready to act now, so the firm that answers live and books the consultation usually earns the retainer. Calls that hit voicemail rarely produce a callback — the caller simply dials the next firm on the list, and accidents, arrests and family emergencies do not wait for office hours.
The transcript beside this is an example, not a recording.
Law firms in detail- 0:00 Remi
Good evening, thank you for calling. This line is answered 24/7 — how can I help you tonight?
- 0:06 Caller
I was rear-ended this afternoon on Route 22. I do not know if I even have a case.
- 0:13 Remi
I am sorry that happened. First — are you injured, and did police respond to the scene?
- 0:20 Caller
Sore neck and shoulder. Yes, there is a report.
- 0:27 Remi
That helps. I will take your details and the other driver’s so the firm can run a conflict check before your consult.
- 0:38 Caller
How soon could I talk to an actual attorney?
- 0:44 Remi
Tomorrow. There is a consult at 9:30 AM or 2:00 PM. Which works?
- 0:52 Caller
9:30.
- 0:56 Remi
Booked. The firm has your intake summary now, and you’ll get a text confirming the consultation.
- Consult booked
- Mon 9:30 AM
- Conflict check
- Queued for review
- Matter intake
- Written to HubSpot
Home services
Home services intake
Home-services demand arrives exactly when nobody can answer it: during a heat wave, after a storm, at 6 a.m. with no heat. Keres AI estimates that 35–50% of HVAC demand arrives outside office hours, and when the house is at 90°F the caller does not wait on hold — they call the next company on the list.
The transcript beside this is an example, not a recording.
Home services in detail- 0:00 Remi
Thanks for calling — I can get a tech out to you today. What is happening?
- 0:05 Caller
No heat since last night. House is down to 54 and we have a newborn.
- 0:12 Remi
That is an emergency job and I am flagging it now. What is the service address?
- 0:19 Caller
412 Miller Road.
- 0:24 Remi
Got it. Is this the same furnace we wrote an estimate for in the spring?
- 0:30 Caller
Same one.
- 0:34 Remi
Dispatching the on-call tech with an arrival window of 8 to 10 this morning. Confirmation text is on its way.
- Job created
- Emergency — no heat
- Dispatch window
- Fri 8–10 AM
- Written to
- ServiceTitan
Dental & med spa
Dental & med spa intake
A practice loses money in two places: the new-patient call nobody could take because the front desk was chairside, and the booked appointment that never showed. Both are quiet, both are routine, and both are fixable without hiring — the first with an agent that answers, the second with one that confirms.
The transcript beside this is an example, not a recording.
Dental & med spa in detail- 0:00 Remi
Good morning — the practice opens at eight, but I can book you now. What do you need?
- 0:06 Caller
I chipped a tooth on a bagel this morning. It is sharp.
- 0:13 Remi
Let us get you seen today. Are you an existing patient with us?
- 0:18 Caller
Yes, I came in for a hygiene visit in the spring.
- 0:24 Remi
Found your chart — you are also due for recall, so I will note that. There is chair time at 3:15 this afternoon.
- 0:35 Caller
I will take it.
- 0:39 Remi
Booked at 3:15. Your forms are on the way by text so you are not filling them out in the chair.
- Chair time
- Today 3:15 PM
- Recall
- Flagged — overdue
- Forms
- Texted, pre-visit
Real estate
Real estate intake
Speed to lead is the time between a buyer’s first call or enquiry and a real answer, and the agent with the shortest time usually gets the showing. A buyer enquiring about a listing is comparing you against every other agent whose number is on a sign. Portal leads and listing calls arrive in the evening and at weekends, which is exactly when an agent is driving, showing, or at dinner. For example, a Saturday open-house call that goes to voicemail can become a buyer touring with another agent by Sunday. Remi by Keres AI answers the call in two rings, 24/7, and texts back any missed caller within 60 seconds. Lead-response research collected on the Keres AI statistics page explains why the first responder usually wins.
The transcript beside this is an example, not a recording.
Real estate in detail- 0:00 Remi
Thanks for calling — are you calling about one of the listings?
- 0:04 Caller
The one on Hawthorne. Is it still available?
- 0:09 Remi
It is. Are you working with an agent already?
- 0:14 Caller
No, just started looking.
- 0:18 Remi
Understood. Are you pre-approved, and what is your timeline?
- 0:24 Caller
Pre-approved to 550, hoping to move by spring.
- 0:31 Remi
I have a showing slot tomorrow at 11. Booking it now and sending the disclosures to your phone.
- Showing booked
- Sun 11:00 AM
- Buyer
- Pre-approved, unrepresented
- Written to
- HubSpot
Ask it something awkward.
That is the point of the exercise. Try to confuse it, ask for a human, ask something it should refuse. What it does then is what your callers will get.
Questions
Hear it — FAQ
Can I just call and hear it myself?
Yes, and that is the better test — book a quote call and we will put Remi on the line with you. Ask it something awkward — an unusual request, a question it should not answer, a demand for a human — and see what it does.
Are these real customer calls?
The transcripts on this page are examples, and they say so. We will not publish a customer call without written permission, and when we do it will be labelled as a recording with the firm named.
Does it tell callers it is an assistant?
If they ask, yes. Remi does not claim to be a person, and in states where disclosure is required it discloses up front. You control the exact wording.