Towing Dispatch & Operations Automation
Towing is one of the most time-sensitive field service businesses. Every call is urgent, every minute of dispatch delay is lost revenue, and every mis-routed truck wastes fuel and frustrates customers. Automation doesn't replace the dispatcher's instincts — it removes the small decisions so they can focus on the big ones.
How Keres AI handles it: Remi answers towing calls in two rings, 24/7, captures the location, vehicle and situation, and texts the job to your on-call driver by your dispatch rules; it answers in English.
01Customer intake that beats the clock
A stranded driver wants one thing: confirmation someone is coming. An AI intake agent answers in two rings, captures the location, vehicle details and insurance or motor-club information. Some intake tools also request a GPS pin by text; ask any vendor whether it does before you rely on it. By the time your dispatcher gets the ticket, every data point they need is already there.
Every inbound call. No exceptions. The moment any towing call rolls to voicemail, the customer is dialing your competitor.
02Motor club & insurance integration
Most of the pain in modern towing isn't the tow — it's the paperwork. AAA, insurance direct, fleet accounts, retail customers: each has different billing rules, different documentation requirements, different dispatch protocols.
Automation here handles the classification and paperwork routing automatically. Your dispatcher doesn't have to remember whether it's a motor club job or a direct-bill; the system does, and pre-fills the required documentation.
General advice: Keres AI does not sell motor-club or insurance billing integration. Remi takes the caller’s details; your dispatch software handles the billing.
03Location updates without the phone calls
A common call into a towing company is "where is the truck?" Every one of those calls is a minute your dispatcher isn't booking the next job.
Automated status updates (driver acknowledged, en route, 10 min out, arrived) via SMS answer the "where are you?" question before it becomes a call. Customers get better information. You get your dispatcher's time back.
General advice: Keres AI does not sell this automation today.
04Post-job follow-up
Towing has a strange business quirk: most customers you serve won't need you again for years, but when they do, they'll Google "towing near me" and pick whoever shows up first. Your job is to make sure they remember your name.
A simple post-service follow-up (24 hours after the tow) thanking them, offering a fleet/business card, and requesting a Google review helps the customer remember your name. Google says more reviews and positive ratings can help a business’s local ranking. Send the same request to every customer; asking only the happy ones breaks Google’s review policy.
What the automation handles
- Sends thank-you message with a review link 24 hours post-service
- Stores the customer's vehicle and contact details for future reference
- Offers a business-line magnet or digital business card
- Flags fleet/commercial customers for sales follow-up
05Billing and motor-club reconciliation
Motor club reconciliation is one of the most painful admin tasks in towing. Invoices get rejected for missing info, payment cycles are slow, and chasing money eats hours every week.
No automation will fix motor-club billing entirely — the rules are too specific and too varied. But catching errors before submission (missing vehicle info, wrong job codes) means fewer rejected invoices, which means faster payment. Keres AI does not sell billing reconciliation; this is general advice.
Where Keres AI fits
For towing companies, Keres AI’s AI receptionist for towing answers every call in two rings, captures location and vehicle, and alerts dispatch by your rules. See emergency dispatch and overflow call handling.