Answer and dispatch every emergency
An emergency dispatch workflow turns an urgent inbound call into a dispatched job in seconds. Keres answers in two rings 24/7, recognizes a no-heat, no-cool, flood, or storm emergency, captures the address and severity, books the visit, and texts your on-call tech or driver immediately — so the most valuable calls never wait on hold.
The problem
Emergencies are your highest-intent, highest-value calls, and they almost never arrive during business hours. A missed or delayed emergency call is both lost revenue and a customer in distress who calls the next company — and a voicemail box cannot triage or dispatch.
What Keres does
Answers every call in two rings, 24/7, and identifies emergencies by the questions you define
Captures the address, situation, and severity, then books the visit on your calendar
Texts the on-call tech or driver instantly with the full details for dispatch
Escalates and follows your routing rules until the job is acknowledged
What you get
- Emergencies reach your team in seconds, not the next morning
- Every urgent, high-value call captured and dispatched
- Customers reassured immediately instead of hitting voicemail
After-hours answering
An after-hours answering service handles the calls that come in once your office closes. Keres answers every one of them…
Storm-response dispatch
A storm-response workflow captures the flood of calls a hailstorm or hurricane triggers in a few hours. Keres answers un…
Appointment booking
Keres turns every inbound call into a booked appointment. It checks real-time availability on your calendar, books or re…
Emergency answering & dispatch — FAQ
How does the AI know a call is an emergency?
Keres asks the triage questions you configure — no heat, no cool, flooding, gas smell, storm damage — and flags the call as urgent the moment those criteria are met.
How does dispatch reach my on-call team?
Keres texts your on-call tech or driver instantly with the address, situation, and contact details, and follows your escalation rules until the job is acknowledged.
See it work for your business
Book a free 30-minute demo and watch Keres answer a call and book an appointment live.
What is emergency dispatch?