An emergency dispatch workflow turns an urgent inbound call into a dispatched job in seconds. Keres AI answers in two rings 24/7, recognizes a no-heat, no-cool, flood, or storm emergency, captures the address and severity, books the visit, and texts your on-call tech or driver immediately — so the most valuable calls never wait on hold.
What goes wrong without emergency answering and dispatch?
Emergencies are your highest-intent, highest-value calls, and they almost never arrive during business hours. A missed or delayed emergency call is both lost revenue and a customer in distress who calls the next company — and a voicemail box cannot triage or dispatch.
How does Keres AI handle emergency answering and dispatch?
Answers every call in two rings, 24/7, and identifies emergencies by the questions you define
Captures the address, situation, and severity, then books the visit on your calendar
Texts the on-call tech or driver instantly with the full details for dispatch
Escalates and follows your routing rules until the job is acknowledged
What changes for you?
- Emergencies reach your team in seconds, not the next morning
- Every urgent, high-value call captured and dispatched
- Customers reassured immediately instead of hitting voicemail
Questions
Emergency answering & dispatch — FAQ
How does the AI know a call is an emergency?
Keres asks the triage questions you configure — no heat, no cool, flooding, gas smell, storm damage — and flags the call as urgent the moment those criteria are met.
How does dispatch reach my on-call team?
Keres texts your on-call tech or driver instantly with the address, situation, and contact details, and follows your escalation rules until the job is acknowledged. See dispatch automation.
See it work for your business
Book a free 30-minute call and hear Remi, Keres AI’s AI receptionist, answer, qualify and book a call.
What is emergency dispatch?Last updated · Reviewed by the Keres AI team