What is No-Show Rate?
No-show rate is the percentage of scheduled appointments where the patient or client doesn't appear and hasn't cancelled. For service businesses, dental practices, and med spas, a high no-show rate means unbillable time, disrupted schedules, and lost revenue. Automated appointment reminders and easy rescheduling — sent by text at the right intervals — are the most reliable way to cut no-show rates significantly.
The revenue cost of no-shows
Industry estimates put a single dental no-show at roughly $200–$500 in lost revenue, and a missed med-spa injection appointment often higher — exact figures vary by practice, geography, and treatment mix. Multiplied across a month, even a 10–15% no-show rate is a significant, avoidable loss. Most no-shows happen because the patient forgot or found a scheduling conflict — both solvable with timely appointment reminders and frictionless rescheduling.
How AI reminders reduce no-shows
An AI receptionist sends automatic text confirmations immediately after booking, then a reminder 48 hours before the appointment, and a final check-in the morning of. When a patient replies to reschedule, the AI handles it on the spot — refilling the slot instead of leaving it empty. This two-step (remind + reschedule) cycle is the most proven way to keep no-show rates in the low single digits.
See the product behind this concept
Want to see No-Show Rate working in practice?
Keres AI uses this in every call — see how it works for your specific vertical and workflow.
Appointment Reminders
Appointment reminders are automated messages — usually text or email — that confirm an upcoming appointment and give the…
Appointment Booking Automation
Appointment booking automation uses software to schedule, confirm, and reschedule appointments without manual back-and-f…
Patient Intake
Patient intake is the process of collecting essential information from a new patient before their first appointment — in…
AI Receptionist
An AI receptionist is software that answers your business phone automatically, 24/7. It greets callers in a natural voic…
No-Show Rate — FAQ
What is a good no-show rate for a dental practice?
Well-run practices typically target under 5% no-show rates. Automated text reminders with easy rescheduling are the most effective lever — practices without reminders often see 15–25%.
Does AI rescheduling actually refill cancelled slots?
Yes — because the rescheduling happens in real time, a cancellation text at 8 AM can be re-booked by another patient the same morning rather than sitting empty.
See No-Show Rate working live
Book a free 30-minute demo and watch Keres answer a call, qualify the lead, and book an appointment in under sixty seconds.
Reduce no-shows with AI booking