What is No-Show Rate?
No-show rate is the percentage of scheduled appointments where the patient or client doesn't appear and hasn't cancelled. For service businesses, dental practices, and med spas, a high no-show rate means unbillable time, disrupted schedules, and lost revenue. Automated appointment reminders and easy rescheduling — sent by text at the right intervals — are the most reliable way to cut no-show rates significantly. How Keres AI handles it: Theo, Keres AI’s follow-up worker, confirms each appointment, reminds on your schedule and handles reschedules by text.
The revenue cost of no-shows
Keres AI estimates a single dental no-show at $200 or more in lost production (see the dental no-show benchmarks), and a missed med-spa injection appointment is often worth more; exact figures vary by practice, geography and treatment mix. Multiplied across a month, a no-show rate in the 10–20% range Keres AI estimates for dental practices is a significant, avoidable loss. Most no-shows happen because the patient forgot or found a scheduling conflict — both solvable with timely appointment reminders and frictionless rescheduling.
How do AI reminders reduce no-shows?
An AI receptionist sends automatic text confirmations immediately after booking, then a reminder 48 hours before the appointment, and a final check-in the morning of. When a patient replies to reschedule, the AI handles it on the spot — refilling the slot instead of leaving it empty. This remind-and-reschedule cycle is the most direct way to bring a no-show rate down.
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Questions
No-Show Rate — FAQ
What is a good no-show rate for a dental practice?
Lower than you have now. There is no single published standard; Keres AI estimates that dental practices typically see 10–20% (see the dental no-show benchmarks). Automated text reminders with easy rescheduling are the most direct lever.
Does AI rescheduling actually refill cancelled slots?
Yes — because the rescheduling happens in real time, a cancellation text at 8 AM can be re-booked by another patient the same morning rather than sitting empty.
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Reduce no-shows with AI bookingLast updated · Reviewed by the Keres AI team