What is Call Routing?
Call routing is the process of directing inbound calls to the right destination — a person, team, location, or queue — based on rules like time of day, caller input, or availability. AI-powered routing answers every call first, handles or books what it can, and escalates only the calls that genuinely need a human.
Smart routing with an AI front desk
Instead of bouncing callers through menus, Keres answers in two rings, resolves routine requests, and routes by listing, location, or on-call schedule — texting the right person for emergencies. See after-hours answering and overflow handling.
See the product behind this concept
Want to see Call Routing working in practice?
Keres AI uses this in every call — see how it works for your specific vertical and workflow.
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Call Routing — FAQ
Can AI route calls to the right team?
Yes — Keres routes by listing, location, agent, or on-call schedule, and escalates emergencies to the right person by text.
See Call Routing working live
Book a free 30-minute demo and watch Keres answer a call, qualify the lead, and book an appointment in under sixty seconds.
See AI call routing