What is IVR?
IVR (interactive voice response) is an automated phone system that greets callers and routes them through a menu using keypad presses or simple voice commands (“press 1 for sales”). It’s good for routing but can’t hold a real conversation or book an appointment — which is where conversational AI receptionists go further.
IVR vs. an AI receptionist
IVR routes; it doesn’t resolve. Callers still wait for a human to actually help. An AI receptionist built on conversational AI answers the question, qualifies the lead, and books the appointment in the same call — no menu maze.
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Want to see IVR working in practice?
Keres AI uses this in every call — see how it works for your specific vertical and workflow.
AI Receptionist
An AI receptionist is software that answers your business phone automatically, 24/7. It greets callers in a natural voic…
Conversational AI
Conversational AI is technology that understands and responds in natural human language across voice and text. It combin…
Call Routing
Call routing is the process of directing inbound calls to the right destination — a person, team, location, or queue — b…
IVR — FAQ
Is IVR the same as an AI receptionist?
No. IVR is a menu that routes calls; an AI receptionist holds a natural conversation and completes tasks like booking, rather than just directing the caller.
See IVR working live
Book a free 30-minute demo and watch Keres answer a call, qualify the lead, and book an appointment in under sixty seconds.
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