What is Virtual Receptionist?
A virtual receptionist is a remote service — staffed by people or powered by AI — that answers your business calls, greets callers, schedules appointments, and routes messages without sitting at your physical front desk. AI virtual receptionists do this automatically, 24/7, while human ones operate during staffed hours and typically bill per call or per minute.
Human vs. AI virtual receptionists
Human virtual receptionists offer a personal touch but cost more, have limited hours, and can only take one call at a time. An AI receptionist answers unlimited calls simultaneously, never sleeps, and completes bookings at a flat rate — making it a strong fit for businesses with spiky or after-hours call volume.
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AI Receptionist
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Virtual Receptionist — FAQ
Is an AI receptionist a type of virtual receptionist?
Yes — an AI receptionist is a virtual receptionist powered by AI instead of human operators, so it works 24/7 and handles unlimited concurrent calls.
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